The estimated delivery time for our jewels is 10 to 15 working days. We will strive to deliver your purchase as soon as possible, but our designs are fully handicraft products, produced on demand with the color of the selected metal and stones, so we need the term specified above to elaborate your jewelto the last detail.
If for some reason we cannot meet the deadline, we will inform you of this fact and give you the option to proceed with the purchase, setting a new delivery date or cancel the order with full refund of the price paid.
If the jewel we have sent to youwould not be of your complete satisfaction, you can return it the next 14 days from delivery, provided that the jewel has not been used.
By contacting our customer service firstname.lastname@example.org, we will arrangea courier to collect the package in the address you specify. Within the EU the cost for returning the goods will be 15 €. For different countries, please contact us.
Upon receipt of the merchandise and verified its condition, we will make the refund of the amount paid, by the same means that you have used for payment.